Refund policy

RETURNS AND EXCHANGES

APPAREL ORDERS
Apparel orders are eligible for exchange only within 14 days of delivery. We do not offer refunds on apparel purchases.

To qualify for an exchange, apparel must be unworn, unwashed, and in its original condition with tags and original packaging. Customers are responsible for all return shipping costs. Original and return shipping charges are non-refundable.

Custom-made apparel follows this exchange-only apparel policy. Exchanges are subject to product and size availability.

OTHER CUSTOM-MADE ITEMS
Custom-made and personalized items that are not apparel are final sale. We do not accept returns, exchanges, or cancellations for change of mind, incorrect selections, or customer-provided design details.

DAMAGED OR INCORRECT ITEMS
If an item arrives damaged, defective, or different from the approved order details, contact us within 7 days of delivery so we can review the issue and arrange a repair, replacement, or other appropriate resolution.

HOW TO REQUEST AN EXCHANGE
Email royalvisionapparel@gmail.com with your order number and the size or item you are requesting. Please wait for approval and return instructions before sending any merchandise. We recommend using a trackable shipping service because we cannot guarantee receipt of returned packages.